Adobe premiere elements cannot obtain files from this device

Click Options. Choose your device's brand in the Device Brand menu. If your brand is not listed, choose Generic. Choose your device's model in the Device Type menu. If your specific model is not listed, choose Standard.

If capture does not start with Standard, try again with each of the Alternate options. Click OK, and then click OK again. Try to start a capture. To disable device control:. If the Capture panel is open, close it. Choose None in the Devices menu. Create and log in to a new local administrator account. When you have created a new local administrator account, do the following tasks:.

Log in to the new account. Open Adobe Premiere Elements 9. Create a project with the correct preset. See Step 4 above. Adjust the device control settings. See Step 5 above. Advanced troubleshooting. Disconnect all other IEEE devices from your computer, and then do one or both of the following tasks: Connect the device to a different IEEE port on your computer. Use a different IEEE cable. Disable startup items and nonessential services, and close other applications. To disable startup items and non-essential services, see one of these TechNotes: Disable startup items, services Windows XP kb Restart Windows in a modified mode Windows 7, Vista kb Identify and disable third-party DirectShow video capture filters.

To identify and disable third-party capture filters:. Close all open applications. Download and install Microsoft GraphEdit. Open GraphEdit. Step 2. Click the Video tab or Target Format at the bottom. And MP4 encoded by H is recommended. Optionally, you can click the gear icon to adjust frame rate, resolution, bit rate, and more.

Step 3. Step 4. Hardware acceleration can be enabled to speed up the processing, only if your computer has supported graphics cards. Once done, import the resulting file to Adobe Premiere Pro or Premiere Elements and see if it can be imported and recognized as a video file. QuickTime comes with many popular and general-purpose codecs, so installing QuickTime may be able to resolve import error caused by missing codec. Note: QuickTime 7 for Windows is no longer supported by Apple.

Before doing that, you'd better backup all your files because installing a new codec typically causes some video or audio files to become unreadable. One more thing, Adobe suggests not downloading codec pack software to avoid codec conflicts. Depending on the source codec, another solution that some time works is to change the extension name. In Response To Steve Grisetti. Cheers, Gerald. Ann Bens. Proper way is to copy entire card to hdd first and then import into Elments.

In Response To Ann Bens. Post Reply. Preview Exit Preview. You must be signed in to add attachments. Get Started. System Requirements for Premiere Elements. How to buy Adobe Premiere Elements ? File format not supported. One of the necessary components may not have been installed.

One or more files were not imported because there were problems reading them. Unable to add the audio file. The software that's used to decode the media is not available on this system. Installing the correct decoders for the files you are working with may help to correct the problem.